Who you’ll be working with
You’re in (very) safe hands!
When you make contact with us, you’ll speak with someone who has considerable knowledge of all aspects of the hospitality sector, including experience of owning and operating multiple hospitality businesses.
Our practical experience is one thing…but what about our training and O.D credentials?
Your trainer or project consultant will be:
- A hospitality professional, with 20 years direct experience
- A qualified trainer and L & D professional
- A Scottish Qualifications Authority (S.Q.A) accredited Hospitality Management and Business Management assessor
- A Belbin® Accredited team roles trainer
- A registered Prince2® practitioner
- Qualified and experienced in change management
- Degree qualified
- Approachable, helpful and friendly
We always provide a completely bespoke service. You can be sure that the person you speak with on the ‘phone will be the same person who delivers your course, or manages your project, personally.
Free information!
Download our latest “Hospitality Hot Topic” PDF – read…share…discuss!
You’ll find our latest download here.
Here’s what some of our clients have said…
We’ve worked with Primary since 2012 and they regularly provide staff development courses at our premises throughout the UK and at our Head Office. Chris at Primary is an experienced hospitality professional with an incredible knowledge of the industry, as well as a fantastic approach to creating engaging and informative training…All our staff love his courses! I’m pleased to say that Primary is a preferred supplier as well as a trusted advisor. We’ll continue to work with them and I’d recommend that you give them a call.
– Ned Clarke, National Training manager, Brewdog
As a multiple operator, it was important for us to centralise our staff development processes in order to become more efficient. Primary plays a pivotal role in this new way of working.
We’ve worked with Primary for several years and we’ve found that they have a real depth of knowledge, combined with a first class grasp of the practicalities and priorities of operating hospitality businesses.
When it comes to staff development and training workshops, I feel it’s important to engage, in person, with an experienced L & D professional. By doing this, our team members have the opportunity to ask questions which relate to their roles and it also means that the sessions can be tailored to suit our business needs…I’m always impressed at this kind of added value which we get from Primary, it makes a huge difference to the learning experience!
We’re delighted with all the services which Primary provide for us and we look forward to a continued relationship in the years to come.”
– Graham Suttle, MD, Kained Holdings ltd
We have a long-standing relationship with Primary and they provide a range of hospitality training for our staff across all our premises. Additionally, they have produced a considerable amount of bespoke management development and compliance processes, which we have successfully integrated into all our businesses. We have also engaged Primary to represent us personally at several formal meetings with licensing and regulatory bodies and their input has resulted in measurable benefits to our business. I’ve found Primary to be easy to work with and very effective, as well as being a valuable source of good advice to us. I have no hesitation in recommending Primary as a specialist hospitality consultancy.
– Simon Keane, Director, Malone’s Irish Bars (Glasgow, Edinburgh, Aberdeen)